Careers

Medserv's mission is to be Ireland's leading provider of specialist services to healthcare professionals and facilities. From our HQ in Dundrum, Dublin 16, we assist clients with all aspects of invoicing, reporting and accounts receivable management.

We have a first class reputation in the marketplace for professionalism and excellence and are always open to new talent. At Medserv, we are looking for enthusiastic, hard-working individuals who will work with our company values in mind - Quality, Innovation, Integrity and Excellence.

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If you are interested in learning more about opportunities with Medserv, we would love to hear from you. Please contact Denise at hr@medserv.ie or 01 661 9822

We are hiring!

General consideration

Workplace: Dublin Start date: Immediate

Job description

We are always on the look out for talent whether this is at graduate or experienced level. Please keep an eye on our current list of vacancies. If we do not have any vacancies advertised, you are welcome to submit your CV to hr@medserv.ie for general consideration.

Primary Responsibilities

Skills & Competencies

Education & Experience

Additional Information

Job details

Medical Administrator

Workplace: Athlone Start date: Immediate

Job description

Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing in Europe . Our clients include hospital consultants of all specialities, GP's, clinics as well as hospitals. What’s the opportunity? We are looking to recruit a Medical Administrator to join our in-house processing team. Our ideal applicant is a self-starter, who is eager to learn and can work off their own initiative.

Primary Responsibilities

  • The core of the role will revolve around the daily processing of information received from consultants, hospitals, and insurers

Skills & Competencies

  • High degree of attention to detail; must be able to take responsibility for ensuring all work is correct
  • Very organised with a conscientious & proactive approach to tasks
  • Solution oriented
  • Must be a team player and demonstrate this from previous experience
  • Support the team where needed on any other tasks as advised
  • Have experience in meeting deadlines and producing work on time

Education & Experience

  • Third level qualification in a scientific or business field preferable but not essential
  • Min of one years previous office experience - preferably in a related industry
  • Minimum typing of 30 WPM
  • Excellent communication skills both written and verbal

Additional Information

Role commences immediately with consideration for notice periods

Candidates must have a valid, permanent work permit

We do not require the assistance of recruiters at this time

To apply to this role or any opportunity with us, please send your cv to hr@medserv.ie

Job details

Accounts Receivable Specialist

Workplace: Athlone Start date: 21/02/2022

Job description

Assisting the Accounts receivable team, we are looking for a Junior Accounts receivable specialist to provide financial, administrative and clerical services to our expanding client base. Primary duties include ensuring accuracy and efficiency of operations, processing and monitoring incoming payments & reconciliations, and taking responsibility for a busy payments phone line. You will join a small, experienced and dedicated team where full training will be provided.

Primary Responsibilities

  • Responsible for answering Payment Line calls - processing card payments & issuing receipts and resolving patient queries.
  • Reconciliation of client payments on a daily basis
  • Resolution of account queries – internal & external
  • Attend and participate in team meetings
  • Ad hoc accounts duties as they arise

Skills & Competencies

  • Excellent phone manner
  • Strong communication and interpersonal skills
  • Attention to detail and high level of accuracy
  • Ability to problem solve

Education & Experience

  • BS degree in Finance, Accounting or Business Administration
  • Proficiency in English and in MS Office
  • Previous experience in a busy office environment
  • Strong communication and interpersonal skills to maintain effective internal communications

Additional Information

Candidates must have a valid, permanent work permit

Please ensure you meet the above criteria before applying for this role

To apply, please send an up to date cv to hr@medserv.ie

We do not require the assistance of recruiters at this time

Job details

General consideration

Workplace: Athlone Start date: Immediate

Job description

We are always on the look out for talent whether this is at graduate or experienced level. Please keep an eye on our current list of vacancies. If we do not have any vacancies advertised, you are welcome to submit your CV to hr@medserv.ie for general consideration.

Primary Responsibilities

Skills & Competencies

Education & Experience

Additional Information

Job details

Business Development Executive

Workplace: Athlone Start date: Immediate

Job description

About Medserv Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing and practice management in Europe. Our clients include hospital consultants of all specialties, GP's, clinics as well as hospitals. What’s the opportunity? We are looking to recruit a self-motivated Business Development Executive to join our Business Development team. The objective of the BDE is to develop and obtain maximum sales in accordance with established targets. What’s it like to work here? Dynamic, results orientated and a fun working environment. You will have the opportunity to work closely with employees from all walks of life that work hard to exceed the expectations of our clients. We deliver this by keeping our values in mind - Quality, Integrity, Innovation & Excellence

Primary Responsibilities

  • Through a consultative approach, you will ascertain the consultant’s practice’ challenges and align our services to help improve their Practice administration.
  • Demonstrate a proactive approach to generating new leads via cold calling, email campaigns and leveraging current connections and referrals to assist with new business development.
  • Provide system and service demonstrations for prospective clients where required.
  • Closing sales and liaising with the relevant teams for onboarding of new clients.
  • Promote and drive utilisation of new or additional services to all existing and potential clients.
  • Attend conferences or networking events where necessary and work with our team to create and promote company ad campaigns, company brochures, social media communications etc
  • Create and communicate an effective sales strategy that will continue the growth of company sales.

Skills & Competencies

  • Comfortable presenting to large groups in addition to pitching to individual consultants and or secretaries.
  • Must possess excellent communication skills, business acumen and drive for results.
  • Possess the ability to sell, influence and persuade.
  • Highly motivated with the ability to strive towards goals, even in tough situations.
  • PC literate and comfortable using presentation programmes and CRMs.

Education & Experience

  • Ideally the candidate should have previous sales experience.
  • Experience with website analytics and SEO.
  • Open to all degree disciplines.

Additional Information

Access to own car and hold a full clean drivers license.

All offers of employment are subject to a valid work permit.

Role commences immediately.

We do not require the assistance of recruiters at this time.

Job details

Legal Administrator

Workplace: Dublin Start date: Immediate

Job description

About us Lawserv is an Irish company that was established by Cormac Loughrey in 2015 providing a fee recovery service to the Bar of Ireland. It is at an exciting stage of growth and progression, striving to be the go-to support service for the Legal Sector - Our clients currently include barristers specialising in all aspects of Law. We now require an administrator to join our friendly, efficient team. Our dynamic and progressive office offers an exciting opportunity for the right candidate.

Primary Responsibilities

  • Updating the Law Serv system with daily action taken.
  • Scanning and saving all relevant correspondence to the system.
  • Issuing sign-up packs to counsel, creating client online accounts and releasing login details.
  • Engage in a detailed fee collection process following pre agreed collection process guidelines, including issuing of collection letters, emails and phone calls with defaulting Solicitors.
  • Responding to a high volume of solicitor and client queries in writing (by phone and email).
  • Entering payments into the system/ logging payments manually on fee recovery reports.
  • Drafting and issuing complaints to the Legal Services Regulatory Authority on behalf of clients.
  • Corresponding with the Law Society/ Legal Services Regulatory Authority on a regular basis in relation to issue accounts.
  • Attending twice-weekly meetings with management and updating the Bar of Ireland weekly statistical reports.
  • Assist with training in of new team members where necessary.
  • Ad Hoc duties as required.

Skills & Competencies

  • Strong attention to detail with both excellent communication & personal presentation skills.
  • High levels of enthusiasm, commitment and energy.
  • Ability to learn and research new processes, new procedures quickly.
  • Keeping management appraised of weekly developments, prioritising issues and ensuring effective management.
  • Willing to attend conferences as they arise - (may fall on weekend).
  • Have a personable, approachable manner.

Education & Experience

  • Familiarity with excel / Microsoft office.

Additional Information

Application: If you are interested in applying for this role please email hr@medserv.ie A reasonable notice period to allow for the replacement and training of your current role will apply. This job description is intended to be an outline of the duties and areas of responsibility involved; however this is not an exhaustive list and may change depending on future needs.

Job details

Patient administrator

Workplace: Athlone Start date: Immediate

Job description

About Medserv Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing in Europe. Our clients include hospital consultants of all specialties, GP's, clinics as well as hospitals. What’s the opportunity? We are looking to recruit a Junior Patient Support Administrator to join our Remote Practice Management team. Our ideal applicant is a self-starter, who is eager to learn and can work off their own initiative. Good communication skills are essential- Medserv are firm believers in open communication being a key to success!

Primary Responsibilities

  • Manage a high volume of calls
  • Handling consultants and secretaries queries
  • Issuing correspondence, etc.

Skills & Competencies

  • Excellent written and verbal skills
  • Be computer literate, and type a minimum of 30 WPM
  • Personable, calm phone manner
  • A team player; willing to help out
  • Motivated to work to deadlines and targets

Education & Experience

  • Customer Service experience
  • Previous office experience

Additional Information

Competitive salary and the chance to work in a dynamic and technology-driven environment

Earn a quarterly team-based performance bonus on top of your salary

Health insurance

Life Assurance

Sick leave

Flexi-start

Hybrid work model

Job details

Medical Administrator

Workplace: Dublin & Athlone Start date: Immediate

Job description

Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing in Europe. Our clients include hospital consultants of all specialties, GP's, clinics as well as hospitals. We now require a medical administrator to join our friendly, efficient team. Our dynamic and progressive office offers an exciting opportunity for the right candidate. What will I be doing? As part of Medserv’s Primary Care Team (PCT) you will be responsible for processes including claims processing, follow up and billing, analysis, and query handling. This role is suited to someone who already has a good understanding of data and reporting, and wants to further develop their skills in the areas of data processing, analytics, and reconciliation.

Primary Responsibilities

  • Generating invoices for medical procedures carried out
  • Taking phone calls from patients, consultants or private secretaries
  • Responding to emails & managing both internal and external queries
  • Managing team post when required
  • Attending weekly team meetings
  • Following up on billing to ensure timely payments
  • Working as part of a team to achieve team targets

Skills & Competencies

  • Excellent attention to detail
  • Must be a team player and willing to help out the team during busy periods
  • Ability to work on own initiative
  • Strong time management and prioritization skills

Education & Experience

  • Strong understanding of MS Excel coupled with a willingness to learn
  • Experience with handing large volumes of data and preparing reports
  • Minimum of 18 months administrative experience, ideally in a billing role

Additional Information

Permanent contract - start date immediate

Monday - Friday, 9:00am-5:00pm

Offers are subject to a valid work permit

Base salary, Team bonus (paid quarterly), Health insurance, Life Assurance, Sick leave, Pension contibution

Flexi-start, Hybrid work model, Regular social events, Regular pizza Friday's

Job details

Hospital Operations Manager (Maternity c

Workplace: Dublin Start date: Immediate

Job description

The Hospital Operations Manager is responsible for ensuring a strong working relationship between Medserv and each hospital throughout Ireland. The main shared objective of this relationship is the fast, efficient and accurate submission of shared health insurance claims to health insurers. Core Competencies: Ability to think and plan strategically Possess strong leadership skills Excellent verbal, written and communication skills Extremely personable with the ability to convince and influence key personnel within hospitals Strong attention to detail Ability to handle a diverse and challenging workload Ability to analyse complex problems and develop practical solutions Ability to operate within and manage financial budget

Primary Responsibilities

  • On-going monitoring, analysis and improvement of hospital insurance claim submission by liaising with internal and external stakeholders
  • Develop relationships with hospital departments, including IT to encourage shared links to their systems and upper management to identify potential opportunities
  • Preparation and oversight of budgetary and work-force plans to ensure efficient and effective service delivery
  • Control and monitor team activity and expenditure within remit, ensuring the effective use of resources and alternatives are investigated and utilised regularly
  • Develop and update on-going scanning projects for all off-site staff ensuring both the OD and FC are fully aware of team costs and expenses
  • Supervise, guide & coach team leads, ensuring they are engaging with their staff and utilising all resources available to maximise efficiencies
  • Coordinate and attend fortnightly meetings with hospitals supervisors and the OD to discuss performance of hospitals and discuss any backlogs or developments
  • Assist with the recruitment of new staff and conduct regular performance reviews
  • Ensure adequate cover is in place to deal with annual leave or absenteeism
  • Manage all ad-hoc issues and duties as they arise

Skills & Competencies

  • Effectiveness of performance in relation to people management including attendance, turnover and on-going development
  • Effective communication with key Hospital and relevant external parties
  • Ability to operate within budgets and utilise current systems and features effectively
  • Ability to plan efficiently and reduce/monitor team costs
  • Ability to work within allocated headcount
  • Create and manage effective team targets and accurately maintain reports to establish results with OD
  • Foster good working relationships with all direct and in-direct team members
  • Contribute to team planning and decision-making, engaging with all relevant team members

Education & Experience

  • Proven experience in operations with progressively increasing responsibility
  • Experience in Insurance Claims and/or Medical billing
  • Strong analytical and problem solving abilities
  • Proficiency in Microsoft Excel, Access and other MOS features
  • Solid leadership experience of teams both on-site and remote
  • Bachelor's degree in Business/Finance related field or similar
  • Strong communication and presentation skills
  • Flexible approach to working hours

Additional Information

Please forward a copy of your CV to hr@medserv.ie by Wednesday, March 16th 2022.

Job details

Client Relationship Team member

Workplace: Dublin & Athlone Start date: Immediate

Job description

Reporting to the Client Relationship Team manager, you will act as the primary contact for all new and existing clients and will actively contribute to the team in handling all client queries in an efficient and professional manner.

Primary Responsibilities

  • Act as the primary contact on behalf of Medserv for queries relating our services across Billing and where needed on our internal systems
  • Answer calls on a busy phone line dedicated to clients, trying in the first instance to help with and solve queries or pass to teams as requested by caller
  • Coordinate the delivery of relevant information to clients and other third parties
  • Resolve issues and address requests from clients in conjunction with the operational teams
  • Ensure escalation of critical issues to relevant department heads and facilitate the creation of solutions with internal and external providers
  • Work within the team and colleagues where needed on any other tasks as advised
  • Manage the end-to end process for the complete set-up of our clients on the Medserv systems and be the point of contact for queries in relation to their set up
  • Sending new client login details and follow through that they have received and are working OK
  • Onboarding clients and ensuring they are comfortable with our systems and how we work. This can be done through phone calls, online meetings or in person where required.
  • Dealing with client queries (email/phone)
  • Liaising with Business Development/Sales and OPs in relation to new and existing clients
  • Consulting with Insurers and Hospital personnel when needed, to obtain information to enable Clients Insurer Registrations - and managing this in a timely way so every Registration is optimised

Skills & Competencies

  • High degree of attention to detail; must be able to take responsibility for ensuring all work is correct - this is essential as we are dealing with clients at the start of their journey with the company.
  • Excellent communication skills both written and verbal
  • Excel/Google Sheets experience
  • Ability to prioritise and identify time sensitive issues relative to client and business needs
  • Very organised with a conscientious & proactive approach to tasks
  • Solution oriented

Education & Experience

  • Previous experience in a Client communications role
  • BA in Business/Medical related field (preferred)
  • 2+ years professional experience working in an account management capacity with a focus on client maintenance and retention

Additional Information

Flexible approach to working hours

Job details

Office Administrator

Workplace: Athlone Start date: Immediate

Job description

We are looking to recruit a part-time Office Administrator to join our team. The ideal applicant is a self-starter, who can work well in supporting other teams and is comfortable with working off their own initiative. This role is office-based. You will primarily be employed to coordinate all activities that work towards a positive, organised, and enjoyable atmosphere for all Medserv staff. This includes managing weekly shopping deliveries, greeting guests/new hires, setting up meeting rooms, managing a busy phone line, etc. You should be comfortable managing your time well with the ability to make suggestions that will continue to support a positive, organised working experience. You will act as front of house and be the dedicated go-to person for all non-operational issues for this office. You should be confident in your ability to communicate effectively and essentially own this role!

Primary Responsibilities

  • Manage and co ordinate external contractors .i.e facilities, maintenance, cleaners
  • Welcoming new hires, organizing starter packs, booking meeting rooms
  • Phone and email management
  • Stationery management
  • Social media management
  • You will be the dedicated first aid and fire Marshall ( Training courses will be provided)
  • Manage the weekly shopping and delivery
  • General office up keep, ensuring facilities are well maintained
  • Organise in-house travel where necessary
  • Managing team and social events throughout the year
  • Ad hoc duties as they arise

Skills & Competencies

  • Excellent written and verbal skills with the ability to take initiative and work with a level of autonomy
  • Personable, calm phone manner
  • Be of a positive, happy disposition that is happy to help and work with others
  • Be computer literate with the ability to pick up systems quickly
  • A minimum of 30 WPM

Education & Experience

  • Two years office admin experience in a busy role
  • Experience managing a social media page a distinct advantage but not essential

Additional Information

This is a part time role which consist of mornings - some flexibility can be extended here

This role is office based

Start date immediate

Base salary, Health insurance, Life assurance, Compensated sick days, Flexi-start

To apply to this role or any opportunity with us, please send your cv to hr@medserv.ie

Job details

Junior Customer Service Specialist

Workplace: Dublin Start date: Immediate

Job description

We are now looking for a motivated and enthusiastic customer service specialist to join our team. Due to the daily duties of the team, this role requires the individual to work on-site. As a Customer Service Specialist, you will be responsible for providing support to our customers by handling calls, responding to emails, and assisting the team with the daily activities that ensure our clients receive a professional and efficient service.

Primary Responsibilities

  • Efficiently opening and scanning in the teams post ensuring no documents are left unallocated
  • Managing team emails ensuring they are responded to in an efficient manner
  • Data entry and uploading information to our in-house system
  • Taking calls from patients, secretaries and bringing any issues to resolution
  • Attending weekly team meetings
  • Adhoc duties as they arise

Skills & Competencies

  • Comfortable communicator and confident in highlighting any areas of concern/delays
  • Strong typing skills with the ability to pick up new systems quickly
  • Must be a team player and demonstrate a positive, helpful attitude

Education & Experience

  • Minimum of one year office experience
  • Minimum of one year of phone experience

Additional Information

Salary: DOE

Quarterly bonus Health insurance, Life assurance, Compensated sick days, Flexi-start

If you are interested in applying for this role please email hr@medserv.ie

Job details

Benefits

Competitive Compensation
Bonus scheme
Pension contribution
Flexi start
Length Of Service Days
Referral scheme
Commuter scheme
Fitness contribution
On-site lunch facilities
Health food delivery
LWYW (Love Where You Work) Committee
Wellness perks
Social events
Flexible working arrangements
Learning and Development
Travel opportunity to international sites
Charity Initiatives

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