Medserv - Careers

Careers

Medserv's mission is to be Ireland's leading provider of specialist services to healthcare professionals and facilities. From our HQ in Dundrum, Dublin 16, we assist clients with all aspects of invoicing, reporting and accounts receivable management.

We have a first class reputation in the marketplace for professionalism and excellence and are always open to new talent. At Medserv, we are looking for enthusiastic, hard-working individuals who will work with our company values in mind - Quality, Innovation, Integrity and Excellence.

Group of Medserv employees on sport event

What are our employees saying?

If you are interested in learning more about opportunities with Medserv, we would love to hear from you. Please contact Denise at hr@medserv.ie or 01 661 9822

We are hiring!

General consideration

Workplace: Dublin Start date: Immediate

Job description

We are always on the look out for talent whether this is at graduate or experienced level. Please keep an eye on our current list of vacancies. If we do not have any vacancies advertised, you are welcome to submit your CV to hr@medserv.ie for general consideration.

Primary Responsibilities

Skills & Competencies

Education & Experience

Additional Information

Job details

General consideration

Workplace: Athlone Start date: Immediate

Job description

We are always on the look out for talent whether this is at graduate or experienced level. Please keep an eye on our current list of vacancies. If we do not have any vacancies advertised, you are welcome to submit your CV to hr@medserv.ie for general consideration.

Primary Responsibilities

Skills & Competencies

Education & Experience

Additional Information

Job details

Medical Administrator

Workplace: Dublin & Athlone Start date: Immediate

Job description

Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing in Europe. Our clients include hospital consultants of all specialties, GP's, clinics as well as hospitals. We now require a medical administrator to join our friendly, efficient team. Our dynamic and progressive office offers an exciting opportunity for the right candidate. What will I be doing? As part of Medserv’s Primary Care Team (PCT) you will be responsible for processes including claims processing, follow up and billing, analysis, and query handling. This role is suited to someone who already has a good understanding of data and reporting, and wants to further develop their skills in the areas of data processing, analytics, and reconciliation.

Primary Responsibilities

  • Generating invoices for medical procedures carried out
  • Taking phone calls from patients, consultants or private secretaries
  • Responding to emails & managing both internal and external queries
  • Managing team post when required
  • Attending weekly team meetings
  • Following up on billing to ensure timely payments
  • Working as part of a team to achieve team targets

Skills & Competencies

  • Excellent attention to detail
  • Must be a team player and willing to help out the team during busy periods
  • Ability to work on own initiative
  • Strong time management and prioritization skills

Education & Experience

  • Strong understanding of MS Excel coupled with a willingness to learn
  • Experience with handing large volumes of data and preparing reports
  • Minimum of 18 months administrative experience, ideally in a billing role

Additional Information

Permanent contract - start date immediate

Monday - Friday, 9:00am-5:00pm

Offers are subject to a valid work permit

Base salary, Team bonus (paid quarterly), Health insurance, Life Assurance, Sick leave, Pension contibution

Flexi-start, Hybrid work model, Regular social events, Regular pizza Friday's

Job details

Information Technology Specialist

Workplace: Dublin & Athlone Start date: Immediate

Job description

The role will have the candidate take responsibility for the user support of our systems as well as helping to maintain the underlying infrastructure. The candidate will be required to perform tasks in order to aid the day to day operations of the company. These tasks may involve running MySQL queries so some knowledge of SQL would be a great plus for the applicant. Ideal applicant: You want to work with computers, servers and people by solving problems and assisting with technical tasks. You want to learn a bit of PHP to help solve any user issue that may be because of a software issue. You want to help with managing and maintaining Linux and Windows servers and enjoy tinkering with every setting to get the best performance out of them.

Primary Responsibilities

  • Deploy new hardware; desktops, laptops and servers
  • Resolve users computer issues; system issues and hardware issues through our ticketing system
  • Manage and maintain the company’s Linux and Windows servers
  • Run reports and queries directly on the database
  • Process data using Excel
  • Attempt to debug issues within internal system code before escalating problems

Skills & Competencies

  • To be a self-starter and quick learner with a willingness to learn new things to help with your job
  • Be an excellent problem solver
  • Some experience with programming and/or scripting languages
  • Some experience with SQL queries
  • Have a professional manner when dealing with users

Education & Experience

Additional Information

Please send an up to date CV to hr@medserv.ie

Closing date for applications: Friday, Sept 2nd 2022

All offers of employment are subject to a valid, permanent work permit

This role will be based permanently from our Dundrum or Athlone office, with some consideration for a hybrid/WFH model

Start Date - Immediate

Job details

Call Centre Advisor

Workplace: Athlone Start date: Immediate

Job description

We are looking for a polite, professional call centre representative to work closely with other team members to provide outstanding service to our customers by answering questions, taking payments, handling complaints, and providing information regarding our services. The call centre representative will handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints and provide an accurate and efficient response. To be a successful call centre representative, you should be customer-focused and detail oriented. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible.

Primary Responsibilities

  • Deal with a high volume of incoming queries via phone, email and web chat
  • Ensure daily SLA's are met and adhered to
  • Record all interactions on company CRM
  • Maintain a professional and courteous manner at all times
  • Adhere to GDPR requirements
  • Maintain a positive and professional relationship with all clients/callers
  • Liaise with other team/team members to ensure first call resolution
  • Identify areas of client dissatisfaction

Skills & Competencies

  • Excellent command of both verbal and written English
  • Have a patient and calm telephone manner
  • Ability to work in a fast paced environment
  • Be motivated to reach targets and meet daily SLA's
  • Willing to learn and increase knowledge base
  • Ability to adapt to change and increased volumes
  • Assist with training and development

Education & Experience

  • Previous experience dealing with a high volume of calls preferable

Additional Information

This role is office based - WFH is not an option at this time

This is a full-time role - Monday to Friday , 9:00am - 5:00pm

Full training will be provided

Start date: Immediate

Office location: Inis Carraig, Athlone Town Centre

Job details

Medical Secretary

Workplace: Dublin Start date: Immediate

Job description

Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical Billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons, physicians, anaesthetists, radiologists and pathologists from all major hospitals throughout Ireland and the UK. Role: We are looking for a suitably experienced medical secretary to join one of our billing teams. You will be involved in generating invoices, managing emails, taking calls and following up on outstanding accounts. This person must be willing to learn and enjoy working as part of a team!

Primary Responsibilities

  • Processing of invoices and claim forms for inpatient and outpatient claims
  • Follow up on outstanding accounts through interaction with hospitals/insurers/clients/patients
  • Sending approved claims to hospitals/insurers
  • Handling insurer/hospital returns and corrections
  • Respond to hospital & client queries via phone/email
  • Cross training in the end to end process from account generation right through to payment
  • Client/medical centre visits when required
  • Ad hoc duties as required or assigned by manager/supervisor

Skills & Competencies

  • Attention to detail is essential
  • Strong understanding of excel coupled with a willingness to learn
  • Comfortable speaking with clients or third parties i.e secretaries, hospital personnel
  • Ability to work on own initiative
  • Ability to multi task/be flexible to the needs of the role
  • Ability to communicate/report effectively with manager/team members/clients and third parties
  • Ability to work to targets
  • Must be a team player

Education & Experience

Additional Information

This is a full-time, office-based role, Monday - Friday

All offers of employment are subject to a successful reference check

All offers of employment are subject to a valid work permit and documentation of same will be required before commencement

Role commences immediately

To apply: Please forward your CV to hr@medserv.ie

Job details

Benefits

Competitive Compensation
Bonus scheme
Pension contribution
Flexi start
Length Of Service Days
Referral scheme
Commuter scheme
Fitness contribution
On-site lunch facilities
Health food delivery
LWYW (Love Where You Work) Committee
Wellness perks
Social events
Flexible working arrangements
Learning and Development
Travel opportunity to international sites
Charity Initiatives

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